The following is an email sent by me to Nippon Spares yesterday in response to their email of 01 Mar 05.
I'm a bit concerned. You've received payment over a month ago and still no KL31 ECU. The attached email from you said that I should have received the item last week and still no ECU. As I've already said, I'm getting a bit concerned here. Since you've given me no tracking information on this "recorded delivery" process, I have no means by which to verify it's location enroute. Your organization / business came highly recommended and now I feel that this exultation is in question. Would you update me as to the progress of our business transaction. If, for some reason there's no response in one business day then I'll have to look for alternative sources for my parts and chalk this experience up to a poor decision on my part for choosing your services. Regards,
John Schrauwen
----- Original Message -----
From: "Sales" <
sales@nipponspares.com>
To: "John Schrauwen" <
jschrauwen@sympatico.ca>
Sent: Tuesday, March 01, 2005 12:48 PM
Subject: Re: Parts - From Website
we will be dispatching your part this week sending it by Royal Mail on a recorded delivery. It should be with you next week. Sorry for any inconvenience caused
Something tells me I may have made a serious error in chosing this organization to source an ECU. I'm not very impressed with their business practice. The transaction was agreed to on the 5th of Feb, my account was debitted on the 10th of Feb. After a number of emails stating that "it's on it's way" I recieve the one above email dated 01 Mar 05. After seeing that, I'm a little relieved, for the time being. But now, that's not the case. Can anyone shed some insight into what a "recorded delivery" is? Does this involve a tracking system, and can I do that tracking, and what do I need from the vendor to track this delivery. What's a reasonable time period for a recorded delivery to get to Canada? Has anyone had this much difficulty with Nippon Spares? Springs commin', and I'd like to be ready. Ok, I've vented enough..........LOL. Any help getting this thing sorted would be appreciated, cheers.
Oh, BTW, that 1 business day has come and gone, unless Mon 14 Mar 05 is a UK Holiday (Bank Holiday I think you call it)