Ripped off by Krazy Kustomz?
Posted: January 30th, 2005, 3:29 pm
About three months ago (11/3/04 to be exact) I ordered an Invader-style CF hood from Krazykustomz.com, because they were very active on these forums, they advertised and supported the site, and I thought thought they'd be a safe buy.
I wasn't in any rush, and I expected parts like this to arrive slowly. A month and a half passes, and I hear nothing from them.
So I finally call up, and talk to someone who is barely decipherable. I tell him that I'm still waiting on my hood, and he finds and confirms my order. He gives me some story about how since the MX-3 isn't a popular car, they have to wait until they fill a certain number of orders before the hoods will ship, or be made, or somesuch. Sounds a bit off, and there was no mention of this on the site, but I say ok. He takes my phone number and says he'll call me.
Another month goes by and I don't hear from them.
I call again, and speak to someone else. He finds my order right away and can't figure out why the order hasn't been shipped yet. He agrees that 2+ months is ridiculous. He blames it on a distributor out west, and tells me he's going to call them right away and find out who screwed up. He asks for my phone number so he can call me as soon as he gets things straightened out.
This was 1-2 weeks ago, and once again I have heard nothing from them. Has anyone else had poor experiences with KrazyKustomz? I was expecting a better transaction than this.
Any recommendations on what I should do? I waited three months because if it was a simple slip-up, I didn't want to give them any bad publicity here in the community, but at this point, I'd like some advice from people who have dealt with buying parts before. Should I initiate the processes to get the money back?
-Tim
I wasn't in any rush, and I expected parts like this to arrive slowly. A month and a half passes, and I hear nothing from them.
So I finally call up, and talk to someone who is barely decipherable. I tell him that I'm still waiting on my hood, and he finds and confirms my order. He gives me some story about how since the MX-3 isn't a popular car, they have to wait until they fill a certain number of orders before the hoods will ship, or be made, or somesuch. Sounds a bit off, and there was no mention of this on the site, but I say ok. He takes my phone number and says he'll call me.
Another month goes by and I don't hear from them.
I call again, and speak to someone else. He finds my order right away and can't figure out why the order hasn't been shipped yet. He agrees that 2+ months is ridiculous. He blames it on a distributor out west, and tells me he's going to call them right away and find out who screwed up. He asks for my phone number so he can call me as soon as he gets things straightened out.
This was 1-2 weeks ago, and once again I have heard nothing from them. Has anyone else had poor experiences with KrazyKustomz? I was expecting a better transaction than this.
Any recommendations on what I should do? I waited three months because if it was a simple slip-up, I didn't want to give them any bad publicity here in the community, but at this point, I'd like some advice from people who have dealt with buying parts before. Should I initiate the processes to get the money back?
-Tim
