Ripped off by Krazy Kustomz?

Absath · Post by **Absath** » January 30th, 2005, 3:29 pm

About three months ago (11/3/04 to be exact) I ordered an Invader-style CF hood from Krazykustomz.com, because they were very active on these forums, they advertised and supported the site, and I thought thought they'd be a safe buy.

I wasn't in any rush, and I expected parts like this to arrive slowly. A month and a half passes, and I hear nothing from them.

So I finally call up, and talk to someone who is barely decipherable. I tell him that I'm still waiting on my hood, and he finds and confirms my order. He gives me some story about how since the MX-3 isn't a popular car, they have to wait until they fill a certain number of orders before the hoods will ship, or be made, or somesuch. Sounds a bit off, and there was no mention of this on the site, but I say ok. He takes my phone number and says he'll call me.

Another month goes by and I don't hear from them.

I call again, and speak to someone else. He finds my order right away and can't figure out why the order hasn't been shipped yet. He agrees that 2+ months is ridiculous. He blames it on a distributor out west, and tells me he's going to call them right away and find out who screwed up. He asks for my phone number so he can call me as soon as he gets things straightened out.

This was 1-2 weeks ago, and once again I have heard nothing from them. Has anyone else had poor experiences with KrazyKustomz? I was expecting a better transaction than this.

Any recommendations on what I should do? I waited three months because if it was a simple slip-up, I didn't want to give them any bad publicity here in the community, but at this point, I'd like some advice from people who have dealt with buying parts before. Should I initiate the processes to get the money back?

-Tim

nope-mx3 · Post by **nope-mx3** » January 30th, 2005, 3:44 pm

I bought my CF hood on Ebay, brand new from a shop.

$199, (plus shipping of course). had it delivered less than 14 days after I ordered it, on my door here in Norway.

nope-mx3

mitmaks · Post by **mitmaks** » January 30th, 2005, 3:57 pm

call them up and say you want your money back, theres no reason a business company should not be able to deliver it within 3 months

mx3TT · Post by **mx3TT** » January 30th, 2005, 5:59 pm

Yeah I agree. I havent heard of any complaints about them before but something sounds a little weird there. Automotive companys are never fun to deal with, or so it seems with me. Dont even get me started on corksport and how long i waited for my engine. But anyway do what mitmaks said.

UK_MX3 · Post by **UK_MX3** » January 30th, 2005, 6:25 pm

i ordered an evo front and drift sides in the first group buy a year ago or more. I'm still waiting on mine:(

I'm assured its been shipped and just waiting for it to arrive. It apparantly takes 30 days by sea freight.

I understand there have been a few problems with orders etc...

I really hope they deliver otherwise i'm totally screwed! The shipping alone cost about $400

phillyMX3mayn · Post by **phillyMX3mayn** » January 31st, 2005, 10:28 am

i used to talk to the owner on aim all the time...i was trying to get a sponsorship for my car club...he did agree to give us discounts...hes a liar and a bullsh!tter...he used to tell me he has like 100 guys there just hookin the s--- out of cars...he told me if i take my car he will do anything i want to my car for practically free...and he was talking about big s--- like lambo doors and protootype bodykits, turbo...hes like guys come here all the time and drop off there cars...there was this body kit on their website that i wanted...i asked him about it...he was telling me to pay for it now since it wont be out for like 4 months....i didnt want to do that cuz i have been ripped off in the past so i waited 4 months, asked him about it again and he said they are still not making them....so good thing i didnt pay him....i dunno man the dude is really weird...kzkustomz is his screen name...why dont u try to talk to him and see whats up with ur hood...he answers me 25% of the time

Invisible · Post by **Invisible** » January 31st, 2005, 10:41 am

Why do we advertise their banner if we have had nothing but bad experiences

phillyMX3mayn · Post by **phillyMX3mayn** » January 31st, 2005, 11:41 am

$$$ probly

chuelow · Post by **chuelow** » May 10th, 2005, 3:02 am

i bought a drift kit from krazy & i took them 6 months to deliver it.
there just slow i think

Absath · Post by **Absath** » May 11th, 2005, 12:04 pm

I did finally end up getting the hood. It took quite a while.

Call me stupid, but I ordered from them again, a rear bumper and side skirts. This time they were actually very speedy about it. I placed the order maybe two or three weeks ago, and I just got off the phone with the delivery service. The parts will be here tomorrow.

I'm much more pleased the second time around. I'm willing to forego that the first time was a fluke.

-Tim

streetconcepts · Post by **streetconcepts** » May 19th, 2005, 6:07 pm

We are not in the business to rip anyone off. I apologize if your order on the hood did not go smoothly and I will look into that with my staff. The carbon hoods we carry for the MX-3 are made to order and typically take 2 weeks tillthey ship from our supplier in CA.

As for any new orders made via our website they ship very fast and I handle each web order personally. We have been selling alot of MX3 parts since the new site went up and we are working very hard to provide the best service and pricing possible.

As for your call to the store the # is for our retail store and you may have spoken to an employee that works on the retail/accessory side. Either way I will address the problems and hopefully improve on the issues you've addressed.

Thanks
Craig Flango
Co Owner
Krazy Kustomz Online