What Happend?!?!?!?!

[cobey]

Hey guys,
i bought a brand new viper alarm, first of all i would like to know your opions on viper, as i am a little unsure now. Well i did have keyless entry hooked up to alarm arm button, but one day all of a sudden it, didn't work! My door locks still have power, as when i am in the car and start it, both locks close, but when i turn it off, i hear the motor for locks going, but they wont open. I always have to use my key to unlock it, even when i disarm the alarm, but it always locks fine. Whats going on, should the company thay installed this fix it for nothing, as it was only installed, not even 6 months ago, or what? One more question, how hard is an led scanner to hook up to my alarm?
thanx

[polak_gino]

i have a viper 300 hf and it works fine. who installed it? maybe it was a faulty install

[mzdspd]

yeah viper alarms are nice i have one in my van that is 3 yrs old and the motion detectors and stuff still work.