Copy of email recieved from ZX Tuner (Rob Green)
hi john,
your sway bar shipped last week - on 10/5/05. I recommend you refuse
shipment and have it returned to sender. Once recieved, I'll credit your
account. As for claiming the bar doesn't fit - Jeremy did email me and I
asked for details, but have not recieved a reply. I do need some sort of
pictures or detailed desription to see exactly what he is referring to prior
to changing the application guide, since it could then be installer error
rather than an engineering problem.
regards,
rob green
From: "John Schrauwen" <
jschrauwen@sympatico.ca>
To: "Rob Green" <
zxtuner@hotmail.com>
Subject: Re: FW: Missing Order Number 10075
Date: Sat, 15 Oct 2005 20:20:00 -0400
Hi Rob
Thanks for that information. Yes indeed there has been that clearance issue brought to our membership's attention by a member named Jeremy. Apparently there is an interference issue with the suspension. So in fact your fitmant to the MX3 as described in the application guide was not based on a practical application of R&D rather an assumption based on other applications to other model years. With all of this confirmed, please do not ship my sway bar until you can do the necessary R&D to confirm correct application. Upon which, when it's clearly determined that the sway bar will indeed fit correctly, please ship at that time. If however, it is determined through accurate R&D that it will not fit than please advise so as to make arrangements for a full refund. Regards,
John Schrauwen
Unfortunately I received email after I recieved sway bar in the mail. It's apparent that the necessary R&D was not done as I described. Sway bar will remain in original shipping package until this can be rectified. Need those that have encountered this to speak up and confirm Jeremy's claims, one way or the other please. If no clear resolution within a reasonable time period, I'm going to ship it back anyway. A lesson learned on my part for future considerations. Going to have to ask very clear and direct questions about possible products in the future.