Posted: August 13th, 2007, 12:02 pm
STOP WITH THE DISPUTES!!!! Man you guys....Kyle has said time and time again that IF people open disputes he will not ship kits. If you guys dont stop the disputes Kyle will NOT release any kits and will charge everyone full price. Here is the email I got from him today.
First off, the kits are being welded and some will be going out this week. Correction would be going out this week as TWO PEOPLE have opened up disputes on Paypal. I am sick of this and I am now forwarding this matter to our lawyers and having them deal with it. Further more, the people with disputes open will be getting passed on to collection agencies as the $200 deposit put them into a binding contract to purchase the kit. It is not our fault people took until the 30th of July to pay. Furthermore, if the two people continue to refuse to pay, then everyone else in the group buy will be forced to pay the full Retail price of the kit, as the discount was soley based upon 10 people buying the kit. It has been one thing after another. From you telling people our kits are not bolt on, to then saying that you had everyone ready to pay (once we put the second deadline in place) and then having to wait weeks for everyone to pay after you said that. We put the final deadline on June 20 something, and did not receive the last payment until July 30th. We did not receive the last payment till July 30th and then a dispute was opened up. I won't even begin to get into the problems YOU and a few other members caused us on the Fiero site (not to mention lost sales) because you decided to post saying we were at fault when not all members have paid. Should this group buy go south, I will make sure our lawyers know about those issues as well.
If people are unhappy about the speed of service, then they should have been on the other members to get their payments in. I told you since we started having problems with people paying, that I WOULD NOT touch a single kit until all payments were made and I meant that. I have two kits that are just being painted then they are ready to ship, and the rest of them are just having the remaining welding finished (we do not do the welding ourselves so this is done by another shop).
I am literally sick and tired of it being one thing after another, in terms of payments and lies, it has been one hassel after another with you getting members to live up to there promises of paying and from misleading them about the kits. From taking a month to get the US Deposits, to now having to wait Months to receive all members payments. Like this is ridiculous and as the group buy administrator you are held responsible for making sure payments are in on time and this was not done, I literally had to chase everyone down or have my fiance do it.
The list goes on with the problems we have encountered. Yes, we have had delays on our side, however we corrected problems with the kits, and addressed all issues on our side. Everyone complained when the kits didn't work right or when we had a delay, but AS SOON as we had the kits ready and told everyone this, they vanished and it took us a long time to get in touch with everyone (which shouldn't have been our job) as we are the company making the products and not running the group buy. Do you think any Major company like Vertical Doors Inc would ship even one kit before all payments were received, I THINK NOT and we are no different. Actually here is a quote from their website regarding custom kits/group buys.
Strart a group buy for VerticalDoors
- We need (10) Orders for the same car, and same year.
- Each VerticalDoors.Com Kit will be $1,599.00 each
- After we get 10 orders, we will start on the VerticalDoors.Com Kit
- Please do not email us regarding this group buy until you gather the orders.
- WE DO NOT DO CUSTOM KITS FOR INDIVIDUAL CARS
Again, I will be passing this information on to our lawyers so they are aware of the situation and the circumstances leading up to this. Like Jordan Magnussen has come up with excuse after excuse to get out of the group buy and now he is the second last one to pay and he opens a dispute, like come ON. You need to control this. What makes him think he will be first in line to get a kit, when he held everyone elses kit up. So if anyone is to blame here, it is the lack of leadership from yourself as well as the people that took forever to pay.And I hope you make people aware of the delays ALONE from Jordan Magnussen.
I expect an immediate response and resolution to this matter as it has gone on long enough, and I have given people AMPLE time to pay, and now people are opening dispute. I told people I would not touch anything, nor ship anything till everyone had paid and they knew this, but now the people that took the longest to pay are opening disputes, NO, that is not how this works. Should people get refunded by Paypal, Legal action will commense on those responsible as well as collection agencies will be contacted. I am done screwing around. I emailed you on the 7th saying that all payments were in and that the one dispute has finally been closed, so the fact that no kits have shipped yet should not come as a surprise.
Kyle Wesley