Excellent point GrantsGrants wrote:And make sure you say that Mr Floyd admits liability but that his compensation is unsuitable (you don't want a free oil change - you want your car in the same condition you dropped it off in).Perhaps an email to Mazda USA may put a little pressure on Mr. Floyd
Kenzie,
There are other mechanisms in place that should be available to you. Perhaps the BBB, Better Business Bureau, local business organization that's similar to BBB but on a local level. I believe that each dealership has a sort of rating or standing with the head office. This rating has a direct impact on how much a dealership can locally approve warranties and other issues that are financially covered by the parent company (Mazda USA). Some have better and some have worse ratings. It sounds that perhaps Floyd may not have such a good rating with the head office and therefore would either have to get approval for each and every warranty service work or eat the cost out of his own profits if he has already eaten up his allotted amount. Just something to consider.
If anything I have learned, that sometimes the principle may be the more important issue of the matter. Keep an accurate account of all your dealings with him, dates, times, what he said, what you said, etc etc.
They didnt want to pay for it.. and they arent going to appreciate HAVING to pay for it. Btw.. Thanks to Grants & jschrauwen .. valid and intriguing ideas.. sometimes the Pen is indeed mightier than the sword... but.. the sword is always more satisfying 
LOL
I'm still a little peeved at the redneck...he must pay! bwahahaha!
I have the same plugs and battery too - kinda freaky, but very cool.